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Forum Discussion

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Goddess_Nyx, I've merged your post under this discussion as your query seems to echo the OP here.

 

Can you have a look and let us know if any of the information here helps? 

Goddess_Nyx's avatar
Goddess_Nyx
Explorer | Level 3
2 years ago

From what I'm reading, I'm stuck using an account I cant use all the features for cause I personally cant change the e-mail and apparently you guys can't either. I understand security but this is kind of ridiculous. I already got charged for my plan so I can't just simply 'make a new account' cause I don't want to be charged again.

 

I don't want to sound unreasonable, I was trying this out at the recommendation of someone else for the first time and then this happened right off the bat.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Goddess_Nyx, can you please clarify if the email address you see here is the correct one or the one with the typo?

     

    If it's the wrong one, I'd like you to follow the steps below and log a ticket with our support team; they'll check if there's another option here: 

     

    Open an incognito window on your browser and make sure you're NOT logged in to any Dropbox account.

    Go to this page https://www.dropbox.com/support.
    Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
    You will then receive a confirmation email that will have a ticket number. 
     

    Let me know your ticket number here, once you have it.

    • Goddess_Nyx's avatar
      Goddess_Nyx
      Explorer | Level 3
      2 years ago

      I just created that one today. It is the correct e-mail address I was trying for. Unfortunately now I have a charged plan on the incorrect account that was discounted and no way to replicate the discount if I purchase a new plan after a refund on the incorrect account.

       

      I did speak to chat support who sent it to a specialist. 

      Ticket #22664711

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the ticket number!

         

        I’ve located it in our system, and I’ve also left an internal note, so that our team may contact you as soon as possible about this.

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