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How to update my billing info as a team admin?
I was recently made the Team Admin for our account. Our autopay credit card needs to be updated but "billing" does not show up as an option. How do I get this changed before the card expires and we lose service. I'm surprised there isn't an email address to ask these kinds of questions.I have a Basic plan, but got an email that my Dropbox Essentials plan is about to renew
Since there is no actual DropBox Support, I am asking this here. I received an email today telling me that "Your DropBox Essentials Subscription is about to Renew”, but I only have DropBox Basic (free). I didn't sign up for "DropBox Essentials". It also said: >>> A detailed summary of your transactions with Dropbox can be found on your payments page, where you can view, download, and print your invoice.>>> I clicked through using that link and there is no billing and no subscription renewal about to take place. I don't want to get charged for "DropBox Essentials" whatever that is. Is that just a catchall phrase for all DropBox products? I tried to look it up on a search to no avail. Thanks in advance.I'm being billed but don't have an active account as far as I know
I last used Dropbox maybe 10 years ago. I thought I canceled at the time. I've still been getting charged and haven't been angry because I thought maybe my kids were using it for school. But they say they don't. So either I never canceled before, or maybe its a fraudulent charge. Either way I want to cancel. But I can't log in because I don't know what email address is being used. I no longer work at the same place I did when I signed up. I'm only able to post here because I signed up for a new account today to do this. I tried to use the charge lookup tool, but it keeps asking me to input the correct info and I definitely am entering the correct info. What now?
Button to change yearly to monthly does not exist
I do not have the money to pay an annual bill. All i can afford is one month - help docs for Dropbox say to go to subscriptions, then "change billing period" This section does not exist. I cannot add a new card because you already have all my cards. I DO NOT have the money to pay £95 no matter how many times you try and charge me. LET ME REVERT BACK TO MONTHLY BILLING DROPBOX!
Received email that I cancelled my subscription yet I was billed again this month
Firstly, I had the free trial which was somehow cancelled and I was billed $15.99 for the month. I was frustrated that I was charged but I let it slide for this one month. Thereafter, I cancelled the plan but again, I was billed $15.99. I cancelled the plan AGAIN, but now I have no access to Dropbox Email Support because my plan is back down to basic. So what am I supposed to do? I have screenshots of the emails I received of plan cancellation last month, as well as emails of being charged for this month. Hope this can be resolved and I get $15.99 back.
Trying to cancel subscription and want to talk to a human.
Hi, I've been charged 9.99 for a couple of years now to my credit card and the transaction has no details apart from 9.99 a month from drop box. I can't seem to find where to talk to an actual person on the site apart from chat bots. There is no payment history on my billing so must be another account set up along time ago. Please help. Richard.
