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Forum Discussion
HELP! Mistyped email address
Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my e...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting about this here, SnowBlue.
Please note that, in general, Dropbox is unable to verify the existence of the email address you insert, when creating a Dropbox account. Also, if the promotional space has already been granted to that Dropbox account, our team won't be able to transfer it to another account under the correct email address.
However, if you've managed to open a ticket with our support team about this, can you send me your ticket number to make sure you won't get charged?
Let me know, when you're ready.
Sadly Dropbox did not give me a ticket number. I was expecting a confirmation to my correct email which I sent on July 16, but I didn't even get that. I'd like to give you my correct email address, the details of my sign-up including date and time and even the IP address that I signed up from and even what kind of PC it is, and anything else you need to authenticate me as the person who signed up when I said I did. I can give you both wrong and correct spelling of my email address, but obviously I can't give you this information in this public forum. What do you suggest? Thank in advance for your help.
- Megan
Hi SnowBlue, sorry to jump in here!
I suggest that you contact Dropbox Support directly, in order to cancel your charge.
Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to give me your ticket number. If you can't, or if you have any issues I'd be happy to reach out to your Community-linked email address. However is it the correct one? Will I be able to reach you there?
Thanks!
Hi Megan,
Thanks for trying to help me. I did as you suggested and sent yet another support ticket. I also used private browsing mode. Unfortunately, after spending 30 minutes detailing my problem in the support ticket, I submitted it and it STILL did not give a Ticket Number. Just like when I filled it out on July 16 last month for this very same issue. The difference between this support ticket and my July 16 support ticket is that I didn't do Microsoft Edge Incognito Mode or whatever Microsoft calls their private browser mode. So I was given NO help ticket and I even checked my email address (the correct one) and I have no acknowledgment from Dropbox that they received it.
This is really bumming me out and taking up huge chunks of my limited work time. The email address associated with this Dropbox Community Forum Account (Snow Blue) is to the best of my knowledge the MISTYPED EMAIL.
I just want to rip my hair out. I can't believe Dropbox is gatekeeping their support from people outside of the higher tiers and I can't even pay.
I think there is no solution to this isn't there?
- Megan
Hi Z1, welcome to our Community!
Since you have access to your account online, can you try to change the email address?
You can do this from your account's General tab, click on the verify email button and then choose the 'update email address' option from the prompt you get. Input your correct email address and password and you should receive an email to verify your email address to your (correct) email's inbox.
Let me know if that doesn't work for you and we'll take it from there.
Hi Megan!
There is no "update email address" button. It says:
"Verify your email addressVerify your email address at x@xx.xx to share folders and ensure your account can be recovered."I tried to send an email, hoping it will give me an updating option, but it just sent it to this (non-existent) email address, and that's all. 😞 I can't change it in this way. Can I change it somewhere else?- Nancy
Hey again, Z11!
If there's a typo in your email domain, I'm afraid there won't be much our team can do.
However, it's definitely a good thing that you still have access to this Dropbox account. Are you currently logged in to a desktop app?
If yes, you can download your files from Dropbox instead/copy them to another location on your computer and transfer them to a second Dropbox account under your correct email address. If you also have a large amount of data on Dropbox, you can upgrade that second account instead by inserting your billing info there.
