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Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Re: Dropbox not uploading/ uploading v slow

Hey walwar
 
Let me send over some more details and tips to determine the cause!
 
  • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
  • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
  • Also, let me ask you whether you’re in a work or home environment. 
  • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
 
I’ll be following-up here, so please keep me updated in your reply! 
  • During the installation there's an Advanced Options link. if you click that you can specify the location for your Dropbox folder. Be sure to select the folder ABOVE Dropbox, or you'll end up creating a Dropbox within your Dropbox. If it tells you that the location already contains a Dropbox folder, then follow these steps.

    Uninstall Dropbox if it's installed. Rename your existing Dropbox folder to Dropbox_OLD or similar. Reinstall Dropbox and select the location that you want for the Dropbox folder. Keep in mind that external drives are NOT recommended as data loss can occur under the right conditions. When the installation is finished, Dropbox will immediately start to sync. Pause syncing or exit Dropbox. Move the content of Dropbox_OLD into the newly created Dropbox folder. When the move is complete, and not before, resume syncing or re-launch Dropbox.

    At this point Dropbox will begin indexing all of your files. This process will take a while, especially if you have a lot of data to go through (and 950 GB is A LOT of data to index). During this time it may say that files are uploading or downloading, but it's only transferring comparison data and any changes that it find. The index process has to finish before Dropbox will work. If you stop it or uninstall and reinstall again, it will just start over from the beginning. Be patient and LET IT WORK.
    • Roderick R.'s avatar
      Roderick R.
      Explorer | Level 4

      Thanks for the advice, however I don't get the option when installing to select any location.

       

      I've saved the "Old" dropbox on the drive I want to use but when I download Dropbox everything happens automatically!

      I download Dropbox from https://www.dropbox.com/en_GB which then downloads a file called Dropboxinstaller.exe from https://dl-web.dropbox.com into my firefox download folder. I then click "Save File" as, apart from "Cancel" that is the only option, and that's it. The program then downloads onto my C: drive (which doesn't have enough room for all the files stored on Dropbox) and starts synchronising before I have a chance to do anything. At no stage did I get the option to "select the location that you want for the Dropbox folder" I've uninstalled and reinstalled several times but just can't get it to locate in the D: drive where I have to "Old" dropbox folders.

       

      If it is not possible to designate the location during installation, is there some way I can drag it in File Explorer? I've tried but without success so far.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        Roderick R. wrote:

        I download Dropbox from https://www.dropbox.com/en_GB which then downloads a file called Dropboxinstaller.exe from https://dl-web.dropbox.com into my firefox download folder. I then click "Save File" as, apart from "Cancel" that is the only option, and that's it. The program then downloads onto my C: drive ... and starts synchronising before I have a chance to do anything.


        You're not installing Dropbox. All that's doing is downloading the install file to you comptuer. You then have to run that file to start the installation process, where you'll have an Advanced Options link that will allow you to choose the location for your Dropbox folder.

         

         

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Hello everyone, I am new to Dropbox and currently using the 30 days free trial.

\n

I am a windows user and have a shared folder with a mac user, after syncing all the files in the folder, some of them won't open whenever I try to, and would show up as 0 bytes when I check their properties. Anyone knows how to fix this?

\n

Thanks a lot 🙂

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Hello everyone, I am new to Dropbox and currently using the 30 days free trial.

\n

I am a windows user and have a shared folder with a mac user, after syncing all the files in the folder, some of them won't open whenever I try to, and would show up as 0 bytes when I check their properties. Anyone knows how to fix this?

\n

Thanks a lot 🙂

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Can't open some files after syncing all, please help!","moderationData":{"__ref":"ModerationData:moderation_data:774265"},"body":"

You need to set them to available offline first 🙂 Oh and make sure you have the software on your device to open them. 

\n

 

\n

Sometimes Windows will auto try and download files and then open them if they are online only, but, if not you can manually do it using above - note that Dropbox will need to be running to do this. 

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You need to set them to available offline first 🙂 Oh and make sure you have the software on your device to open them. 

\n

 

\n

Sometimes Windows will auto try and download files and then open them if they are online only, but, if not you can manually do it using above - note that Dropbox will need to be running to do this. 

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Hey, thanks a lot for replying, correct me if I'm wrong, but if I see dropbox on the bottom right that means It's running? if so, how do I make all of my files as available offline?

Thank you very much 🙂 

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Hey, thanks a lot for replying, correct me if I'm wrong, but if I see dropbox on the bottom right that means It's running? if so, how do I make all of my files as available offline?

Thank you very much 🙂 

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Yes it will be at the bottom 🙂

\n

 

\n

And it isnt possible to set all as offline I'm afraid. You can do it manually by highlighting and selecting but you may need to keep redoing it

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Yes it will be at the bottom 🙂

\n

 

\n

And it isnt possible to set all as offline I'm afraid. You can do it manually by highlighting and selecting but you may need to keep redoing it

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