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Goddess_Nyx's avatar
Goddess_Nyx
Explorer | Level 3
2 years ago

Hello,

 

I accidently misspelled my e-mail address when signing up and purchasing a plan. And because its the domain there is no way for me to fix this without it costing an arm and leg. It will not let me change the address without having verify the incorrect address first.

 

Incorrect: [removed per the Community's Guidelines]

 

Correct:  [removed per the Community's Guidelines]

 

Any help would be appreciated

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Goddess_Nyx, I've merged your post under this discussion as your query seems to echo the OP here.

     

    Can you have a look and let us know if any of the information here helps? 

    • Goddess_Nyx's avatar
      Goddess_Nyx
      Explorer | Level 3
      2 years ago

      From what I'm reading, I'm stuck using an account I cant use all the features for cause I personally cant change the e-mail and apparently you guys can't either. I understand security but this is kind of ridiculous. I already got charged for my plan so I can't just simply 'make a new account' cause I don't want to be charged again.

       

      I don't want to sound unreasonable, I was trying this out at the recommendation of someone else for the first time and then this happened right off the bat.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Goddess_Nyx, can you please clarify if the email address you see here is the correct one or the one with the typo?

         

        If it's the wrong one, I'd like you to follow the steps below and log a ticket with our support team; they'll check if there's another option here: 

         

        Open an incognito window on your browser and make sure you're NOT logged in to any Dropbox account.

        Go to this page https://www.dropbox.com/support.
        Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
        You will then receive a confirmation email that will have a ticket number. 
         

        Let me know your ticket number here, once you have it.

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