You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my email address during the signup. I might have even already put in my credit card information (I don't remember because it was very late). Dropbox let me sign up anyway without verifying my email!! This turns out to be very problematic. So now I can't change my email login to Dropbox because I've never verified that email to begin with because obviously I can't get into that wrong email as I don't own it. I can't even talk to the Dropbox CHATBOT because you need a verified email. How do I contact Dropbox so my card doesn't get charged? I already even sent them a help request via form on the website and gave them all the details and my correct email address, and Dropbox support never replied.
Please note that, in general, Dropbox is unable to verify the existence of the email address you insert, when creating a Dropbox account. Also, if the promotional space has already been granted to that Dropbox account, our team won't be able to transfer it to another account under the correct email address.
However, if you've managed to open a ticket with our support team about this, can you send me your ticket number to make sure you won't get charged?
Sadly Dropbox did not give me a ticket number. I was expecting a confirmation to my correct email which I sent on July 16, but I didn't even get that. I'd like to give you my correct email address, the details of my sign-up including date and time and even the IP address that I signed up from and even what kind of PC it is, and anything else you need to authenticate me as the person who signed up when I said I did. I can give you both wrong and correct spelling of my email address, but obviously I can't give you this information in this public forum. What do you suggest? Thank in advance for your help.
I suggest that you contact Dropbox Support directly, in order to cancel your charge.
Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to give me your ticket number. If you can't, or if you have any issues I'd be happy to reach out to your Community-linked email address. However is it the correct one? Will I be able to reach you there?
Hello, we have been using this account for years, but I just realized that I entered the wrong email address at that time. I can't change it, because that would require a verification, but that similar email address is not mine. Can you please help me change my email address? You can see in my billing history that we had a Dropbox Plus plan and we have had this account for years.
Unfortunately, the typo is in my domain name. Can i change it somehow?
My card expired and could no longer be charged, this is how I found out that there was a problem with my email address. I can log in because I logged in earlier in a browser, but on other computer I can't log in at all because of 6-digit security password (because I don't have that email account). I would like to avoid changing my card because if my browser will no longer let me in, I can't even use this account anymore... Can you please help me?
I accidently misspelled my e-mail address when signing up and purchasing a plan. And because its the domain there is no way for me to fix this without it costing an arm and leg. It will not let me change the address without having verify the incorrect address first.
From what I'm reading, I'm stuck using an account I cant use all the features for cause I personally cant change the e-mail and apparently you guys can't either. I understand security but this is kind of ridiculous. I already got charged for my plan so I can't just simply 'make a new account' cause I don't want to be charged again.
I don't want to sound unreasonable, I was trying this out at the recommendation of someone else for the first time and then this happened right off the bat.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my email address during the signup. I might have even already put in my credit card information (I don't remember because it was very late). Dropbox let me sign up anyway without verifying my email!! This turns out to be very problematic. So now I can't change my email login to Dropbox because I've never verified that email to begin with because obviously I can't get into that wrong email as I don't own it. I can't even talk to the Dropbox CHATBOT because you need a verified email. How do I contact Dropbox so my card doesn't get charged? I already even sent them a help request via form on the website and gave them all the details and my correct email address, and Dropbox support never replied.
\n
\n
This is a mess 😞 Does anybody have any ideas?
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Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my email address during the signup. I might have even already put in my credit card information (I don't remember because it was very late). Dropbox let me sign up anyway without verifying my email!! This turns out to be very problematic. So now I can't change my email login to Dropbox because I've never verified that email to begin with because obviously I can't get into that wrong email as I don't own it. I can't even talk to the Dropbox CHATBOT because you need a verified email. How do I contact Dropbox so my card doesn't get charged? I already even sent them a help request via form on the website and gave them all the details and my correct email address, and Dropbox support never replied.
\n
\n
This is a mess 😞 Does anybody have any ideas?
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HELP! Mistyped email address","moderationData":{"__ref":"ModerationData:moderation_data:702757"},"body":"
Please note that, in general, Dropbox is unable to verify the existence of the email address you insert, when creating a Dropbox account. Also, if the promotional space has already been granted to that Dropbox account, our team won't be able to transfer it to another account under the correct email address.
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However, if you've managed to open a ticket with our support team about this, can you send me your ticket number to make sure you won't get charged?
Sadly Dropbox did not give me a ticket number. I was expecting a confirmation to my correct email which I sent on July 16, but I didn't even get that. I'd like to give you my correct email address, the details of my sign-up including date and time and even the IP address that I signed up from and even what kind of PC it is, and anything else you need to authenticate me as the person who signed up when I said I did. I can give you both wrong and correct spelling of my email address, but obviously I can't give you this information in this public forum. What do you suggest? Thank in advance for your help.
I suggest that you contact Dropbox Support directly, in order to cancel your charge.
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Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
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Once you do, feel free to give me your ticket number. If you can't, or if you have any issues I'd be happy to reach out to your Community-linked email address. However is it the correct one? Will I be able to reach you there?
Hello, we have been using this account for years, but I just realized that I entered the wrong email address at that time. I can't change it, because that would require a verification, but that similar email address is not mine. Can you please help me change my email address? You can see in my billing history that we had a Dropbox Plus plan and we have had this account for years.
Unfortunately, the typo is in my domain name. Can i change it somehow?
My card expired and could no longer be charged, this is how I found out that there was a problem with my email address. I can log in because I logged in earlier in a browser, but on other computer I can't log in at all because of 6-digit security password (because I don't have that email account). I would like to avoid changing my card because if my browser will no longer let me in, I can't even use this account anymore... Can you please help me?
I accidently misspelled my e-mail address when signing up and purchasing a plan. And because its the domain there is no way for me to fix this without it costing an arm and leg. It will not let me change the address without having verify the incorrect address first.
From what I'm reading, I'm stuck using an account I cant use all the features for cause I personally cant change the e-mail and apparently you guys can't either. I understand security but this is kind of ridiculous. I already got charged for my plan so I can't just simply 'make a new account' cause I don't want to be charged again.
I don't want to sound unreasonable, I was trying this out at the recommendation of someone else for the first time and then this happened right off the bat.
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