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Forum Discussion
Cannot Login
Hi
Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does not receive the number.
All the help topics say to login and go to setting. However, we cannot login.
Can anyone help me please?
Thanks for the nudge on this judymurphy
I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.
- Walter
Dropbox Staff
Hey judymurphy, sorry to hear you're having issues with this.
May I ask if the owner of the email address that's associated with the Dropbox account in question has checked their email's junk/spam folder as well?
If they did and still can't find the email with the code, you can reach out to our support team for further assistance through this form.
Just make sure to use an incognito window and fill out all the relevant information.
If you end up doing this and get a ticket ID from our system, feel free to share it with us here so that we can look it up in our stem as well.
I hope this helps!
Hello Walter,
Yes, the person has checked the spam/junk but no luck there. Thank you. I will complete the form and post the number.
Kind regards
Judy
Hi Walter
I've just clicked your hyperlink for the form. It doesn't open to a form, just to a bot chat or community - https://www.dropbox.com/support
Was I supposed to be taken elsewhere?
Many thanks
Judy
- Hannah
Hey judymurphy, if with Walter's link you're taken to the https://www.dropbox.com/support page, you should be able to scroll down a bit on that page and then click on "can't sign in?", to be able to submit the help request form.
Just make sure you're not signed in to any Dropbox account, when opening this page.
I have similar issue. I have email address and password. Each time I try to login it sends access code to email not longer have access to. How can I get logged in?
- Nancy
bedenfield, do you have any linked devices to that Dropbox account? If yes, have you checked their notifications for the one-time code?
If that doesn’t work, I’d suggest contacting our support team this way.
I have the same problem. They promise to send a code, but they don't for some reason. I can of course delete the entire account, but then I will be logged out of all my accounts, and this account is connected to my e-reader, and I won't be able to upload any more books to the device. I've tried contacting support@dropbox.com, as suggested by the web page, but that account does not work.
The problem is solved. Thanks for your help.
