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Forum Discussion
Dropbox on Windows 7 - unable to login at system start
Suddenly Dropbox (since couple of versions - my latest is 195.4.4995) stopped to login automatically on system startup. Greyed out icon is available in system tray but Dropbox cannot login. I need manually close it and run it again to start. I uninstalled it and installed fresh version but the output is the same... Any ideas how I can fix this inconvenience?
Hi Again Hannah, I think I've found the culprit. Out of curiosity I've checked Windows Services and I've found that service "debupdatem" was switched to manual mode. When I made it as "delayed automatic mode" Dropbox started to work without issues.
- Hannah
Dropbox Staff
Hey cachaito, thanks for bringing this to our attention.
When the Dropbox icon is grayed out, what do you see when you just hover over it with your mouse?
Also, just to confirm, can you go to the "general" tab in the Dropbox preferences, to make sure the "Start Dropbox on system startup" option is checked?
Thanks!
Hi Hannah! Thank you for a response. The option "Start Dropbox on system startup" is checked. Let me attach screenshot of unable to login Dropbox app just after system start:
when my windows 11 laptop is started without internet and the dropbox desktop app is started at startup also without internet then the app does not login afterwards when there is an internet connection.
it keeps on trying to connect but is does not succeed, the icon stays grey.
the only way is closing the app and start it again en then it does login without any issues.
version is the latest : 1934.9600
- Megan
Hi marcelbrt, welcome to our Community!
It seems you accidentally sent the wrong app version, so I'm not sure if the version of the app is 193.4... or 194.3...
I'm asking because I'd like to clarify if we're referring to the beta version of the app, or the stable one.
Also, I merged your post under a similar thread, where the OP had the same issue that you mentioned.
Would you like to have a look at the steps that helped them, and let me know if that does the trick for you?
I'll be waiting for your reply!
