Dropbox app not starting on new install Windows 11
Hi all, hoping for some help. I have a new PC running Windows 11 (all updates installed) and am trying to run the Dropbox app.
Once downloaded, it appears to install normally and asks for my login details and which folders to sync. Then it closes and I can no longer access the desktop app interface. Clicking on the app icon opens only the File Explorer window whereas I was expecting a separate app interface. There are no error messages.
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser. 2. Click on your name at the top right corner of the page. 3. Click on "Settings". 4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked. 5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.
Hi Jay, thanks for this. Yes am clicking on that icon - and the good news is that since I put this post up I tried one last reinstall, and now it seems to work! At least, clicking on the icon opens a window with sync history / activity tabs and the option to change preferences etc via my circle on the top right. I guess this is the desktop app?
Please let me know if I should expect to be able to open anything else but for now I think I'm seeing the functions I was missing before. Thanks for your time!
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Hi all, hoping for some help. I have a new PC running Windows 11 (all updates installed) and am trying to run the Dropbox app.
\n
\n
Once downloaded, it appears to install normally and asks for my login details and which folders to sync. Then it closes and I can no longer access the desktop app interface. Clicking on the app icon opens only the File Explorer window whereas I was expecting a separate app interface. There are no error messages.
I am new to the Windows ecosystem so am not sure how to diagnose the problem. Any help would be very welcome!
","body@stringLength":"992","rawBody":"
Hi all, hoping for some help. I have a new PC running Windows 11 (all updates installed) and am trying to run the Dropbox app.
\n
\n
Once downloaded, it appears to install normally and asks for my login details and which folders to sync. Then it closes and I can no longer access the desktop app interface. Clicking on the app icon opens only the File Explorer window whereas I was expecting a separate app interface. There are no error messages.
I am new to the Windows ecosystem so am not sure how to diagnose the problem. Any help would be very welcome!
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Hi Hilary_E, thanks for bringing this to our attention.
\n
\n
Just for clarification are you clicking once on the Dropbox icon in the system tray which is near the clock?
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Hi Jay, thanks for this. Yes am clicking on that icon - and the good news is that since I put this post up I tried one last reinstall, and now it seems to work! At least, clicking on the icon opens a window with sync history / activity tabs and the option to change preferences etc via my circle on the top right. I guess this is the desktop app?
Please let me know if I should expect to be able to open anything else but for now I think I'm seeing the functions I was missing before. Thanks for your time!
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That's correct, that is the Dropbox desktop application, and you can change preferences and so on from within the app.
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Dropbox Staff
