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Forum Discussion
Hilary_E
12 months agoNew member | Level 2
Dropbox app not starting on new install Windows 11
Hi all, hoping for some help. I have a new PC running Windows 11 (all updates installed) and am trying to run the Dropbox app.
Once downloaded, it appears to install normally and asks for my lo...
- 12 months ago
That's correct, that is the Dropbox desktop application, and you can change preferences and so on from within the app.
Jay
12 months agoDropbox Staff
Hi Hilary_E, thanks for bringing this to our attention.
Just for clarification are you clicking once on the Dropbox icon in the system tray which is near the clock?
You can find the icon here.
This will help me to assist further!
- Hilary_E12 months agoNew member | Level 2
Hi Jay, thanks for this. Yes am clicking on that icon - and the good news is that since I put this post up I tried one last reinstall, and now it seems to work! At least, clicking on the icon opens a window with sync history / activity tabs and the option to change preferences etc via my circle on the top right. I guess this is the desktop app?
Please let me know if I should expect to be able to open anything else but for now I think I'm seeing the functions I was missing before. Thanks for your time!
- Jay12 months agoDropbox Staff
That's correct, that is the Dropbox desktop application, and you can change preferences and so on from within the app.
- Hilary_E12 months agoNew member | Level 2
Perfect. Sorry for taking up your time. I have no idea why the second reinstall worked when the first one didn't, I must have done something differently! Glad to have it working anyhow. Thanks again.
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