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cachaito's avatar
cachaito
Helpful | Level 6
9 months ago

Dropbox on Windows 7 - unable to login at system start

Suddenly Dropbox (since couple of versions - my latest is 195.4.4995) stopped to login automatically on system startup. Greyed out icon is available in system tray but Dropbox cannot login. I need ma...
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  • cachaito's avatar
    cachaito
    9 months ago

    Hi Again Hannah, I think I've found the culprit. Out of curiosity I've checked Windows Services and I've found that service "debupdatem" was switched to manual mode. When I made it as "delayed automatic mode" Dropbox started to work without issues.

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey cachaito, thanks for bringing this to our attention.

 

When the Dropbox icon is grayed out, what do you see when you just hover over it with your mouse?

 

Also, just to confirm, can you go to the "general" tab in the Dropbox preferences, to make sure the "Start Dropbox on system startup" option is checked?

 

Thanks!

cachaito's avatar
cachaito
Helpful | Level 6
9 months ago

Hi Hannah! Thank you for a response. The option "Start Dropbox on system startup" is checked. Let me attach screenshot of unable to login Dropbox app just after system start:

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the additional info and the screenshot, cachaito!

     

    Do you perhaps have any security programs, like an antivirus, VPN, firewall, etc. that could be blocking Dropbox from connecting?

    • cachaito's avatar
      cachaito
      Helpful | Level 6
      9 months ago

      I just use Microsoft Security Essentials but it was since a long time when Dropbox was starting correctly. Let me remind you that Dropbox works fine after turning it off and on. It's just about opening Dropbox at system startup.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks, cachaito, I completely understand what you mean.

         

        Just as a test though, can you disable that, just to see if it helps at all?

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