You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

judymurphy's avatar
judymurphy
Explorer | Level 3
2 years ago

Cannot Login

Hi Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does no...
Account Access
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this judymurphy 

     

    I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.

bedenfield's avatar
bedenfield
New member | Level 2
2 years ago

I have similar issue.  I have email address and password.  Each time I try to login it sends access code to email  not longer have access to.  How can I get logged in?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    bedenfield, do you have any linked devices to that Dropbox account? If yes, have you checked their notifications for the one-time code? 

     

    If that doesn’t work, I’d suggest contacting our support team this way.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!