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Forum Discussion

judymurphy's avatar
judymurphy
Explorer | Level 3
2 years ago

Cannot Login

Hi Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does no...
Account Access
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this judymurphy 

     

    I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.

judymurphy's avatar
judymurphy
Explorer | Level 3

Hi Walter,

I emailed an answer a few days ago and have not yet received a reply.

Can you help me please?

Many thannks

judy

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the nudge on this judymurphy 

 

I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.

  • judymurphy's avatar
    judymurphy
    Explorer | Level 3
    2 years ago

    Thanks Walter. I have done that now.

    Judy

  • help_me_sign_in's avatar
    help_me_sign_in
    New member | Level 2
    2 years ago

    Hi there. I'm having the same issue. I no longer have access to the email address for my account (the domain expired) and I want to cancel my paid subscription on that account. I have the email and password, but can't access the six digit code. Please contact me. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi help_me_sign_in, welcome to our Community! 

     

    I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

     

    Thanks a bunch! 

  • TabeaGojo's avatar
    TabeaGojo
    Explorer | Level 4
    2 years ago

    Dear Dropbox support,

     

    I‘ve got almost the same issue. I‘ve opened a new Dropbox Professional account with another e-mail adress. I‘ve already recorded my Paypal Account for paying. During a pause my computer went into sleep mode. Then I wanted to carry on with the registration process. Therefore, I had to login. From this moment on I always get the information, that a code is sent to my mail adress in case of 2FA. I‘ve never received a code. I‘ve also checked the spam. Since the registration process is incomplete I‘ve never came to the part where I can deposit a phone number. So, now I have a paid account which I can not use. Can please help me out? Thank you so much!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi TabeaGojo, thanks for posting here today! 

     

    Can I reach out to you via email, in order for us to have a closer look, please? 

     

    Keep me posted!

  • TabeaGojo's avatar
    TabeaGojo
    Explorer | Level 4
    2 years ago

    Hi Megan,

     

    this would be great, thank you!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey TabeaGojo!

     

    I just sent you an email and we'll continue looking into this there.

     

    Thanks!

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