You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

judymurphy's avatar
judymurphy
Explorer | Level 3
2 years ago

Cannot Login

Hi Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does no...
Account Access
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this judymurphy 

     

    I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.

judymurphy's avatar
judymurphy
Explorer | Level 3

Hi Walter,

I emailed an answer a few days ago and have not yet received a reply.

Can you help me please?

Many thannks

judy

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the nudge on this judymurphy 

 

I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi TabeaGojo, thanks for posting here today! 

     

    Can I reach out to you via email, in order for us to have a closer look, please? 

     

    Keep me posted!

  • judymurphy's avatar
    judymurphy
    Explorer | Level 3
    2 years ago

    Thanks Walter. I have done that now.

    Judy

  • help_me_sign_in's avatar
    help_me_sign_in
    New member | Level 2
    2 years ago

    Hi there. I'm having the same issue. I no longer have access to the email address for my account (the domain expired) and I want to cancel my paid subscription on that account. I have the email and password, but can't access the six digit code. Please contact me. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi help_me_sign_in, welcome to our Community! 

     

    I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

     

    Thanks a bunch! 

  • TabeaGojo's avatar
    TabeaGojo
    Explorer | Level 4
    2 years ago

    Dear Dropbox support,

     

    I‘ve got almost the same issue. I‘ve opened a new Dropbox Professional account with another e-mail adress. I‘ve already recorded my Paypal Account for paying. During a pause my computer went into sleep mode. Then I wanted to carry on with the registration process. Therefore, I had to login. From this moment on I always get the information, that a code is sent to my mail adress in case of 2FA. I‘ve never received a code. I‘ve also checked the spam. Since the registration process is incomplete I‘ve never came to the part where I can deposit a phone number. So, now I have a paid account which I can not use. Can please help me out? Thank you so much!

  • TabeaGojo's avatar
    TabeaGojo
    Explorer | Level 4
    2 years ago

    Hi Megan,

     

    this would be great, thank you!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey TabeaGojo!

     

    I just sent you an email and we'll continue looking into this there.

     

    Thanks!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!