We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Trey3
2 years agoExplorer | Level 3
Account inactive for years but still received 6-digit code when I tried to sign in
Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
- 2 years ago
Hey Trey3, thanks for reaching out about this.
So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?
In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?
Let me know.
Amitkumar1
Explorer | Level 3
New update of dropbox is very bad because in login dropbox required email security 6-digit code. But my email is inactive in longer time I don't receive code I have only email or password
Please reply me and help me to open my dropbox account. In this account my personal data and personal information
Please reply me and help me to open my dropbox account. In this account my personal data and personal information
Amitkumar1
2 years agoExplorer | Level 3
In starting dropbox required only email or password and I put inactive email. But after new update dropbox my account is blocked because I not login dropbox without security code.
Please help me
Please help me
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!