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Forum Discussion
Alexis G.1
Super User
Super User2FA not working!!
My users with 2FA are unable to login.
I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).
Now I cannot login either!
When I provide email and password, instead of receive a text message with the 2FA code, I get this message: "two step verification text message couldn't be sent"
- Jay
Dropbox Staff
Hi Alexis G.1, thanks for bringing this to our attention.
Are you able to login to your account using the emergency backup codes?
This will help me to assist further!
Alexis G.1I have the emergency backup codes but I don't know how to use them.
During the login process, when we provide email and password, we then get the message indicating the two step verification text cannot be sent
I want to access my dropbox account, user and pwd is accepted at login and I request codes to be sent to associated email. For some reason I can't get the codes; the email account is correct, don't have the message in spam, it's not being received at all. I am sending this message from another dropbox account I manage. I checked sending codes with this account and it works perfect. Help please!
- Alexis G.1
my client with Dropbox business cannot log in because the 6-digit code is not being received in the email.
We are trying to open a support ticket but we can't because we cannot log in.
This is an endless loop
- try to login, no code
- no code, no login
- no login, no support
- no support, unable to login
how we can receive support if we cannot log in?
the only option is open a post here in the community and expect someone from support to help.
This is really annoying
