You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

sizanrohan's avatar
sizanrohan
Explorer | Level 3
2 years ago

Can't receive 2FA code via Google Authenticator

I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes. I tried reinstalling Google Authenticator, but it didn't show the codes. However, I still have the same phone number and gmail. I really need to access my account. Can someone please help me with this?

  • Hannah's avatar
    Hannah
    2 years ago

    Hey sizanrohan, sorry to see you're having this issue.

     

    Can we send you an email, to investigate this further?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    sizanrohan wrote:

    Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes.


    The backup codes aren't something you set up. They're provided to you when you activated two-step verification. If you no longer have your authentication device, you won't be able to access the account without your backup codes.

     

    • sizanrohan's avatar
      sizanrohan
      Explorer | Level 3

      like there's no way? i mean like seriously we are living in 2023 and you are saying it's impossible like i can give my id passport nid driving license what ever they want i just want my account back there must be a way

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey sizanrohan, sorry to see you're having this issue.

         

        Can we send you an email, to investigate this further?