You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
sizanrohan
2 years agoExplorer | Level 3
Can't receive 2FA code via Google Authenticator
I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency b...
- 2 years ago
Hey sizanrohan, sorry to see you're having this issue.
Can we send you an email, to investigate this further?
Rich
Super User II
sizanrohan wrote:
Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes.
The backup codes aren't something you set up. They're provided to you when you activated two-step verification. If you no longer have your authentication device, you won't be able to access the account without your backup codes.
sizanrohan
2 years agoExplorer | Level 3
like there's no way? i mean like seriously we are living in 2023 and you are saying it's impossible like i can give my id passport nid driving license what ever they want i just want my account back there must be a way
- Hannah2 years agoDropbox Staff
Hey sizanrohan, sorry to see you're having this issue.
Can we send you an email, to investigate this further?
- sizanrohan2 years agoExplorer | Level 3
Yes, please send me an email to [personal information removed per the Community's Guidelines]. This is my Dropbox email. As I mentioned earlier, I can't log into my Dropbox, so I need to open another account to ask the community. Alternatively, you can send me an email to this address. Just help me out, bro.
- Walter2 years agoDropbox Staff
Hey sizanrohan, sorry to jump in here, but I just wanted to mention that I've just followed up via email to the email address that's linked to your profile here, on our Community.
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
- Meluseene2 years agoNew member | Level 2
Hi Hannah, I'm having a similar issue with my laptop (linked to my dropbox account) that crashed and that i had to format. I've been sending emails for a month and I'm told to used codes that I do not have anymore. Google Authenticator does not have the 2FA codes anymore (I changed phones). Can I provide anything that could help identify me? Passport copy, etc.
Just like this other user, I just created a second account just to be able to chat here. Please help
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!