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Forum Discussion
Can't receive 2FA code via Google Authenticator
I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency b...
Hey sizanrohan, sorry to see you're having this issue.
Can we send you an email, to investigate this further?
like there's no way? i mean like seriously we are living in 2023 and you are saying it's impossible like i can give my id passport nid driving license what ever they want i just want my account back there must be a way
Hannah
Dropbox Staff
Dropbox StaffHey sizanrohan, sorry to see you're having this issue.
Can we send you an email, to investigate this further?
Yes, please send me an email to [personal information removed per the Community's Guidelines]. This is my Dropbox email. As I mentioned earlier, I can't log into my Dropbox, so I need to open another account to ask the community. Alternatively, you can send me an email to this address. Just help me out, bro.
- Walter
Hey sizanrohan, sorry to jump in here, but I just wanted to mention that I've just followed up via email to the email address that's linked to your profile here, on our Community.
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
i have replied to mail please check and help me
Hi Hannah, I'm having a similar issue with my laptop (linked to my dropbox account) that crashed and that i had to format. I've been sending emails for a month and I'm told to used codes that I do not have anymore. Google Authenticator does not have the 2FA codes anymore (I changed phones). Can I provide anything that could help identify me? Passport copy, etc.
Just like this other user, I just created a second account just to be able to chat here. Please help- Nancy
Sorry to jump in, Meluseene. Can you send us the ticket number from the convo with our support team, so that we can take a look?
Thanks!
This is what I found:
- 22801854
- 22827026
- 22855933
- 22910470
- 22910542
Every time, I'm told to use 2FA (which I don't have anymore, I'm not sure if it's because I changed smartphone?), to use security codes (I honestly do not remember this step or where I could have stored them), or to use the laptop that was identified (which crashed early 2023, I still have it and it works but it's been formatted). I have a vague idea on what in my account though if it can help. And in the case you have my number somewhere if you needed to send me authentication codes by text, the number should still be the same. I can prove my identity as well.
