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Forum Discussion

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

2FA not working!!

My users with 2FA are unable to login.   I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).   Now I cannot login either!   Whe...
Security
Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

my client with Dropbox business cannot log in because the 6-digit code is not being received in the email.

 

We are trying to open a support ticket but we can't because we cannot log in.

 

This is an endless loop

 

- try to login, no code

- no code, no login

- no login, no support

- no support, unable to login

 

how we can receive support if we cannot log in?

the only option is open a post here in the community and expect someone from support to help.

 

This is really annoying

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