We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

cdub732's avatar
cdub732
New member | Level 1
19 hours ago

Can I recover my files once the account has been deleted?

So it's my fault I didn't realize how important the data was to me (photos and such) and should have just upgraded to the paid version. I relied on DB has just my backup for all these years.

Now it's been deleted, is there any way I can pay to get the data recovered?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    cdub732 wrote:

    I didn't realize how important the data was to me ... Now it's been deleted, is there any way I can pay to get the data recovered?

    Are you saying the account has been deleted? If so, once an account has been deleted it's not possible to recover the data that the account held.

    Were you a member of a team, or was this a personal account?

    • cdub732's avatar
      cdub732
      New member | Level 1

      Yes, I think it has been deleted. I think it shows it was a team account.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        cdub732, how long has it been since the account got deleted? When did you last access your files on www.dropbox.com?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!