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Forum Discussion

cdub732's avatar
cdub732
New member | Level 1
11 days ago

Can I recover my files once the account has been deleted?

So it's my fault I didn't realize how important the data was to me (photos and such) and should have just upgraded to the paid version. I relied on DB has just my backup for all these years. Now it...
Account Access
cancellations
Restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
cdub732 wrote:

I didn't realize how important the data was to me ... Now it's been deleted, is there any way I can pay to get the data recovered?

Are you saying the account has been deleted? If so, once an account has been deleted it's not possible to recover the data that the account held.

Were you a member of a team, or was this a personal account?

cdub732's avatar
cdub732
New member | Level 1
11 days ago

Yes, I think it has been deleted. I think it shows it was a team account.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    cdub732, how long has it been since the account got deleted? When did you last access your files on www.dropbox.com?

    • cdub732's avatar
      cdub732
      New member | Level 1
      10 days ago

      NancyThank you for the reply, I believe the date was August 17, 2024. I accessed the files earlier this year.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 days ago

        Hey cdub732, I'm afraid that after all this time, you wouldn't be able to recover the account or the files.

        Can you reach out to the team admin? They might have chosen to transfer your files to their account when they deleted you from the team.

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