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Forum Discussion

aassxx2222's avatar
aassxx2222
Helpful | Level 5
5 months ago

I need to recover my Dropbox account.

I want to get my old account back but I can't. I want to chat

  • I want to recover my account, my lost mobile phone, and customer service
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    aassxx2222 wrote:
    I want to get my old account back but I can't. I want to chat

    Why cant you? We need more info here before anybody can even attempt to help. 

     

    Chat is available depending upon what paid plan you are on at www.dropbox.com/support

  • aassxx2222's avatar
    aassxx2222
    Helpful | Level 5
    I want to recover my account, my lost mobile phone, and customer service
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      aassxx2222 wrote:
      I want to recover my account, my lost mobile phone, and customer service

      You need to provide more information before anyone will know how to help you. You say that you lost your mobile phone. Did you have two-step verification enabled on your account? Is it sending codes to your phone that you can't get?

       

      What exactly is happening when you try to sign in?

       

       

      • aassxx2222's avatar
        aassxx2222
        Helpful | Level 5
        نعم يطلب مني رمز التحقق وانا بدون بريد-إلكتروني

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