We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
infinitempg
31 days agoNew member | Level 2
I need to access my old work Dropbox account, but I'm asked for a one-time code that I can't access.
I had a DropBox account with my work but I changed jobs. Was looking for some files and realized that I had some of my personal files stored in my old work DropBox account. When I try to log in, it...
Mark
31 days agoSuper User II
Hi infinitempg without access to the email its almost certainly impossible to do. See https://help.dropbox.com/account-access/lost-email-access for info. Can you get work to recreate it?
The other thing that MAY have an impact here is how long is it since you last logged in? If its over 12 months the files on the account will have been removed I'm afraid and are not recoverable
- infinitempg31 days agoNew member | Level 2
My old work would not grant me access, they were taken over by a company that is hard line and there's no way they'd grant me access. It's been a little over 12 months but when I try to log in, it accepts my username and PW but tried to do the email verification and doesn't offer any other methods other than email. If it did phone or something like that, would work fine. Would hate to see what would happen if, for example, when my verizon.com emails all were canceled because Verizon stopped offering that service. Then how would someone get in??? You would think they'd have some plan for circumstances like that.
- Mark31 days agoSuper User II
infinitempg wrote:
It's been a little over 12 months but when I try to log in, it accepts my username and PW but tried to do the email verification and doesn't offer any other methods other than email.
If would have offered other options if you'd set them up when you had the account. There are ways of adding multiple emails to an account, but, a person actively has to do that.
Also, if its over 12 months and you try and log on it STILL lets you even if the account is empty - you would just get in and it would have no files in.
- Nancy31 days agoDropbox Staff
Hope it’s OK to jump in, infinitempg. You can always contact our support team with these steps as a last resort. I can’t guarantee anything, but it may be worth the shot.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!