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Forum Discussion

cdub732's avatar
cdub732
New member | Level 1
2 months ago

Can I recover my files once the account has been deleted?

So it's my fault I didn't realize how important the data was to me (photos and such) and should have just upgraded to the paid version. I relied on DB has just my backup for all these years. Now it...
Account Access
cancellations
Restore
cdub732's avatar
cdub732
New member | Level 1

Yes, I think it has been deleted. I think it shows it was a team account.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

cdub732, how long has it been since the account got deleted? When did you last access your files on www.dropbox.com?

  • cdub732's avatar
    cdub732
    New member | Level 1
    2 months ago

    NancyThank you for the reply, I believe the date was August 17, 2024. I accessed the files earlier this year.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey cdub732, I'm afraid that after all this time, you wouldn't be able to recover the account or the files.

      Can you reach out to the team admin? They might have chosen to transfer your files to their account when they deleted you from the team.

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