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Forum Discussion
2FA by authentication app is not working anymore
The time is set automatically (time.apple.com) and is the same on all my devices.
What I've tried so far:
- Deactivate it for few seconds on one device and enable it again.
- Set the time manually to -1h and -2h.
- Re-init 2FA code in Bitwarden but can't complete the process.
- Re-init 2FA code in 1Password but can't complete the process.
So currently, my 2FA code is not working and I can't change it.
Note: 2FA works for other sites, it's only the one from Dropbox that doesn't work.
I'm using Bitwarden (the time-based 2FA field), but I have the same issue with 1Password.
I just tried again while writing this message and... now it worked 😐
The only difference is the browser: this time I used Safari instead of Firefox (I couldn't log in this forum with Firefox, but I could with Safari, so I tried for the 2FA code).
Thank you for your help.
- Nancy
Dropbox Staff
Hey Greg HP! Thanks for posting on our Community today.
Are you receiving any type of errors on Dropbox itself when generating a 2FA code?
If possible, can you please try to send your 2FA code as a text message to your mobile phone, and let me know if you have an issue doing that, as well?
Keep me posted for more updates.
Hello.
Nancy wrote:Are you receiving any type of errors on Dropbox itself when generating a 2FA code?
After registering the 2FA, I am asked to test it to finish the process. Then it says the code I enter is invalid.
Nancy wrote:If possible, can you please try to send your 2FA code as a text message to your mobile phone
Sorry, I can't use a phone number.
