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Afac's avatar
Afac
New member | Level 2
3 months ago

Wrongly charged CAD$358 on a free Basic account

I was wrongly charged near CAD$200 on a free basic account. I subscribed for a free 2GB basic account and was charged CAD$179. I have noticed this year (2024), but once it happened once I decided to ...
Billing
Cancellations and refunds
Charges
Payments and billing
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi there, Afac, and thanks for reaching out to the Dropbox Community.

 

When this happens, most times the culprit is an account that the user has forgotten that they have or are paying for someone else.

 

Can you look up the billing info on our payment lookup tool here, to see what it brings up?

 

Let me know what you find.

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