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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Alexallee, was the payment that you made a credit card one? Or did you pay through Apple iTunes/Google Play?

Alexallee's avatar
Alexallee
Explorer | Level 4
12 months ago
Hi Hannah,

I believe it is a credit card one, I don't have Aple and I have no subscription on my play store.

Thanks
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi again, Alexallee! You can verify whether these are in-app charges by looking at your bank statement. Usually, it will show Google/iTunes next to them.

     

    If these are coming directly from Dropbox though, I can log a ticket for you and contact you internally to this email address.

     

    Let me know.

    • Alexallee's avatar
      Alexallee
      Explorer | Level 4
      12 months ago
      Thank you Nancy,

      It would be great if you could log a ticket for me.

      Thank you very much
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        You're all set, Alexallee! Please have a look at your email address, and reply back to my message.

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