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Forum Discussion
Unable to cancel
Hi there, I am getting really upset . I ve tried last year to cancel my subscription and to dispute the transaction on my bank account t and never had any answer even after a few emails. Then I co...
Nancy
Dropbox Staff
Dropbox StaffSorry to hear this, Alexallee.
Did you initially upgrade your Dropbox account via www.dropbox.com, or did you use the App Store/Google Play Store?
If you’ve been in touch with our support team, you should also have received a ticket number to your email address. Can you share with me any ticket numbers you may have?
Let me know, and we’ll take it from there.
Hi Nancy,
I never received any ticket that s where my problem is and where I also couldn't t do anything with my bank wither because no proof.
I actually don t remember ever upgrading it as well but I am not sure so I might at fault.
Thank you
I never received any ticket that s where my problem is and where I also couldn't t do anything with my bank wither because no proof.
I actually don t remember ever upgrading it as well but I am not sure so I might at fault.
Thank you
- Hannah
Hey Alexallee, was the payment that you made a credit card one? Or did you pay through Apple iTunes/Google Play?
- Hi Hannah,
I believe it is a credit card one, I don't have Aple and I have no subscription on my play store.
Thanks- Nancy
Hi again, Alexallee! You can verify whether these are in-app charges by looking at your bank statement. Usually, it will show Google/iTunes next to them.
If these are coming directly from Dropbox though, I can log a ticket for you and contact you internally to this email address.
Let me know.
Hannah, it. has NOTHING to do with payment method and NOTHING to do with what server we are logging into. Multiple people are experiencing the SAME DROPBOX GLITCH and reporting our frustration about this on multiple threads. Please elevate this to a supervisor ASAP. Dropbox MUST fix this and cannot hold its customers and their credit cards hostage.
