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Forum Discussion
Through the mapped drive in Finder, I have full access to Dropbox but not online
Really hoping someone at Dropbox can enlighten me. I've had a paid Dropbox plan for years with 16GB currently used. From the Finder on my computer I have full access to Dropbox and all of my files, h...
Hey sleetx, here's what I would personally do.
Since you have the billing info shown on the previously paid account, I'd use our self-serve look-up tool, in order to locate the email behind the charge, and identify if you have another account, linked to an address you don't recall.
Can you give it a go?
Hi Jay,
I do have a personal dropbox account that is not associated with a paid subscription.
The email that was previously associated with a paid subscription is NOT showing any payment information at the link you sent me:
I've had Dropbox service for so long that I don't think I started with a free account that got upgraded. I think I went straight to a paid account online (not on a mobile device). Hope this helps! Thank you for helping me.
Hannah
Dropbox Staff
Dropbox StaffHey sleetx, just to check, if you go to your Dropbox preferences, in the 'account' tab, do you see the same email address as the one you used to create a new account?
Yes, the same email address appears under the Account tab. As mentioned in the original post, when I tried to login online using that original email address, it would not accept my password and instead invited me to "create" an account. I went ahead and created an account using that same email address and now the account shows as a basic, free account with no history of payment - nor my files BUT I can clearly still see and utilize them under the mapped drive in Finder.
- Megan
Hey sleetx, here's what I would personally do.
Since you have the billing info shown on the previously paid account, I'd use our self-serve look-up tool, in order to locate the email behind the charge, and identify if you have another account, linked to an address you don't recall.
Can you give it a go?
- Megan, thank you so much for sharing this handy look-up tool !! Worked like a charm and I certainly was surprised to see I did indeed use a different email address 😜. Forgot that I had changed it in anticipation of making a change with my workplace. Thanks again!
