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wadeg's avatar
wadeg
Explorer | Level 4
4 years ago

Dropbox Finder Folder not syncing

Someone shared a word document with me and its showing up on dropbox.com and its showing up in the dropbox app on my mac (which i don't use). I use the Dropbox folder directly in Finder. The document is not there. Does the Dropbox Finder folder not sync in the same way? Am I missing something here? Thanks in advance.

Desktop
Mac
Sync
  • Jay's avatar
    Jay
    4 years ago
    Hi wadeg, in order for the file to appear in Finder, you'll need to create a shared folder, invite the other user, and have the file located there.

    It will sync to both machines, and you can edit it via your machine, so any changes will sync to the site, and then their device.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi wadeg, thanks for reaching out to us here!

    When you check the folder in the desktop app interface, what sync icon do you see next to the folder?

    If you right click the folder from there, and choose "View in Finder", does this bring up the folder in the Finder window for you?

    Let me know what you find!
    • wadeg's avatar
      wadeg
      Explorer | Level 4
      4 years ago

      Well now I'm only seeing the Finder window which doesn't show the document, but the sync icon is green next to my Dropbox Finder folder. Yesterday I was able to access an actual dropbox app but today when I click Dropbox in my Applications, it just takes me to the Dropbox Finder window. But again, the document is in my dropbox online. Does the document need to be stored within a folder in dropbox to be synced? Also, any thoughts on why that dropbox app is no longer showing up? Thanks.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for getting back to me here wadeg.

        To open up the app, can you just right click any file/folder within the Dropbox folder, and choose "View in Dropbox"?

        Otherwise, if you have the app pinned to the Dock you can try launch it from there.

        Does this folder happen to be a computer backup folder named "My Mac", at all?

        Would you mind sending me a screenshot of how the folder appears within the app?

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