We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

jvdnieuwendijk's avatar
jvdnieuwendijk
Explorer | Level 4
7 months ago

Dropbox folder missing from Locations section in Finder Sidebar

Hi,

 

I am working on a Mac Studio (2023) running macOS Sonoma. 14.14.1. (screenshot 01).

 

I am working with an Up to Date version of Dropbox. Dropbox 196.4.6900 (screenshot 02).

 

This Dropbox folder can be found in the Finder's folder 'CloudStorage' (screenshot 03).

 

I have Cloud Storage ticked ON in the Finder Sidebar settings (screenshot 04).

 

However, unfortunately I can't see the Dropbox folder in the Sidebar of Finder, under the section 'Locations'. (screenshot 05).

 

I wish to see the Dropbox folder in the Locations section, just like Google Drive.

 

I was hoping anyone could help!

 

Screenshot 04

 

 

 

Screenshot 03Screenshot 05Screenshot 02

 

 

 

Desktop
Mac
Setting up the apps
  • Walter's avatar
    Walter
    7 months ago

    Hey jvdnieuwendijk - sorry to hear you're having issues with this.

     

    Could you sign out of the desktop app, quit and relaunch it after rebooting your computer and let us know if this persists? 

     

    Thanks so much! 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey jvdnieuwendijk - sorry to hear you're having issues with this.

     

    Could you sign out of the desktop app, quit and relaunch it after rebooting your computer and let us know if this persists? 

     

    Thanks so much! 

    • jvdnieuwendijk's avatar
      jvdnieuwendijk
      Explorer | Level 4
      7 months ago

      Hi Walter,

      Thank you for your quick reply.

      I had tried logging out from Dropbox, rebooting, and logging back in Dropbox, without luck.

      However, I had not tried a full system shut down after logging out of Dropbox. This did the trick; the folder appeared back in the Locations section of the Finder sidebar!

      Thanks again!

      Very best,
      Jordy
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Glad to hear it's sorted now and thanks for the quick update on this, Jordy.

         

        See you around the Community and have a  wonderful week ahead! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!