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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thanks for the info, could you try these steps to restore your purchases to your account?

Sabina shilekani 's avatar
Sabina shilekani
Explorer | Level 4
2 years ago
Hi,

Thank you!

The app doesn’t let me go from the site where it shows the update options... I can’t go to my profile...

// Sabina
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Sabina shilekani, sorry I am not sure I followed. I'd appreciate some clarifications.  

     

    Do you mean that you can't access your mobile app, under Account tab? If so, why not? Does something unexpected happen? 

    • Sabina shilekani 's avatar
      Sabina shilekani
      Explorer | Level 4
      2 years ago
      Hi,

      Sorry! I was finally able to go to settings, and when I try to follow the steps from you, I get an error message...

      // Sabina
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Sabina shilekani, could I then send you an email, in order for us to have a closer look into this? 

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