We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

maxysmom's avatar
maxysmom
New member | Level 2
5 months ago

I paid for my Pro account after joining a Business team account

Hello, 

I've been using dropbox under Pro license for years. a week ago I joined a business plus team account. I agreed and I merged my files with the team's. To my surprise, I got charged today as part of my pro license. Can someone please explain if I am still bound to pay as a pro license user when I've already joined a team account? 

As of today, the Plan tab says I have a Dropbox business Plus plan, While under Billing it says am billed under Dropbox Plus.

Thanks

Billing
dropbox business
Dropbox Pro
Payments
Plans
Plans and upgrades
  • Hannah's avatar
    Hannah
    5 months ago

    Hey maxysmom, thanks for bringing this to our attention.

     

    The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.

     

    If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.

     

    Can you check with the team admin, to see if that's the case?

     

    Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey maxysmom, thanks for bringing this to our attention.

     

    The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.

     

    If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.

     

    Can you check with the team admin, to see if that's the case?

     

    Thanks.

    • maxysmom's avatar
      maxysmom
      New member | Level 2
      5 months ago
      Yes indeed, the admin confirmed that the team business account is still on trial. He will start paying next month.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Happy to see that we were able to figure this out, maxysmom!

         

        If you need anything else, let us know.

         

        Have a wonderful day!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!