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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Sabina shilekani, thanks for bringing this to our attention.

 

Did you upgrade via the Dropbox site itself, or via the mobile app?

 

According to your card statement, were you charged by Dropbox, iTunes or Google Play?

 

This will help me to assist further!

Sabina shilekani 's avatar
Sabina shilekani
Explorer | Level 4
2 years ago
Hi Jay,

Thank you for your reply!

I upgraded through the app and I was charged by APPLE.COM/BILL.

Thanks!
// Sabina
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info, could you try these steps to restore your purchases to your account?

    • Sabina shilekani 's avatar
      Sabina shilekani
      Explorer | Level 4
      2 years ago
      Hi,

      Thank you!

      The app doesn’t let me go from the site where it shows the update options... I can’t go to my profile...

      // Sabina
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Sabina shilekani, sorry I am not sure I followed. I'd appreciate some clarifications.  

         

        Do you mean that you can't access your mobile app, under Account tab? If so, why not? Does something unexpected happen? 

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