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konstantinosags24's avatar
konstantinosags24
Explorer | Level 3
3 months ago

Paid for Dropbox Plus but didn't get the upgrade

Hi there,   Yesterday i've purchased the Dropbox Plus subscription from my pc. 119,88 euro's are gone from my bank account, but I didnt get recieve the Dropbox Plus update. It still says that...
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Lackentolm's avatar
Lackentolm
New member | Level 2

I have exactly the same experience, paid 119.88 Euro in July 24,

the credit card statement gives no transaction number, no email account,

just 2 db.tt/cchelp, IRL, IRL

If I log in to Dropbox I still see only "Dropbox Basic" which is free. I checked with all email accounts that I have, evwerywhere only  "Dropbox Basic". Same result with the Dropbox app on the iPhone.

I filed a Billing Dispute Ticket with the support team, the number is #24239959.  No answer yet. I am glad to see that I am not the only one.

Desperate

Lackentolm

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Lackentolm, welcome to our Community! 

 

The same thing happened to you when it comes to your ticket. It was automatically caught and closed by our spam filter.

 

Therefore I created a new one on my end for you. We'll take it from there! 😀

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