No option to remove payment method on my Basic plan

[Speez]

Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.

[Jay]

Hi @Speez, thanks for messaging the Community.

Could you confirm that your account is on a Basic plan according to this screen?

Which page are you seeing your billing details still visible?

A screenshot of it would help us greatly!

[Speez]

thanks Jay. Yes I do see it as a basic account now on that screen:

Also below is where it shows my credit card info as a payment method but does not offer an option to remove it as a payment method. I see this on the "billing" screen accessed by clicking "Billing" in the left pane in the first screenshot. There is no current charge that I need to dispute but I want this payment info completely removed from dropbox's system. This is a personal card and a dropbox account associated with a company email, so the card details need to be 100% removed to avoid any chance it is actually used for payment in the future.

[Walter]

Hey @Speez - thanks for the screenshot and the additional information.

Would it be OK if we reached out via email to have a further look internally?

[JohnnyDogman]

Here’s what you can do:

1. Visit the Billing Page: Go to the Dropbox website and log in to your account. Navigate to your account settings and then to the billing page.

2. Remove Payment Method:

   • If there’s no direct option to remove the payment method, try changing the payment method to a different one (e.g., a virtual card with no funds).

I hope this helps you get your payment info removed!

[Speez]

Unfortunately there is no option to remove the payment method or change/add a payment method (although I don't want to do that either, just want it removed entirely).

Walter contact via email would be fine is that something you can initiate?

[Walter]

Sure thing @Speez - you've got  

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

[Boxuser11]

Hello, I am having the exact same issue as Speez. Here is a screenshot:

I would like to be reached out via email in order to have this card info removed. Thank you.

[Nancy]

Hey @Boxuser11! Do you have access to the email address showing here, so that we can email you there?

[Boxuser11]

Hello, yes I have access to that email address, and you can contact me there. Thanks!