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Speez's avatar
Speez
Helpful | Level 6
4 months ago

No option to remove payment method on my Basic plan

Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is ...
Billing
Downgrading
FAQ
Payments and billing
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Website
Speez's avatar
Speez
Helpful | Level 6

thanks Jay. Yes I do see it as a basic account now on that screen:

Also below is where it shows my credit card info as a payment method but does not offer an option to remove it as a payment method. I see this on the "billing" screen accessed by clicking "Billing" in the left pane in the first screenshot. There is no current charge that I need to dispute but I want this payment info completely removed from dropbox's system. This is a personal card and a dropbox account associated with a company email, so the card details need to be 100% removed to avoid any chance it is actually used for payment in the future.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey Speez - thanks for the screenshot and the additional information.

 

Would it be OK if we reached out via email to have a further look internally?

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