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Forum Discussion

Speez's avatar
Speez
Helpful | Level 6
4 months ago

No option to remove payment method on my Basic plan

Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is ...
Billing
Downgrading
FAQ
Payments and billing
Web
Website
Speez's avatar
Speez
Helpful | Level 6

Unfortunately there is no option to remove the payment method or change/add a payment method (although I don't want to do that either, just want it removed entirely).

 

Walter contact via email would be fine is that something you can initiate?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Sure thing Speez - you've got :envelope: 

 

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

  • Boxuser11's avatar
    Boxuser11
    New member | Level 2
    3 months ago

    Hello, I am having the exact same issue as Speez. Here is a screenshot:

     

     

    I would like to be reached out via email in order to have this card info removed. Thank you.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey @Boxuser11! Do you have access to the email address showing here, so that we can email you there?

      • Boxuser11's avatar
        Boxuser11
        New member | Level 2
        3 months ago

        Hello, yes I have access to that email address, and you can contact me there. Thanks!

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