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Forum Discussion

Speez's avatar
Speez
Helpful | Level 6
4 months ago

No option to remove payment method on my Basic plan

Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is ...
Billing
Downgrading
FAQ
Payments and billing
Web
Website
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey @Boxuser11! Do you have access to the email address showing here, so that we can email you there?

Boxuser11's avatar
Boxuser11
New member | Level 2
3 months ago

Hello, yes I have access to that email address, and you can contact me there. Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    All done, @Boxuser11! I’ll be waiting for your response via email to look into this further.

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