We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Jacqui Chan's avatar
Jacqui Chan
New member | Level 2
3 months ago

My payment has gone through, but I still don't see my paid subscription.

I've just selected to upgrade to a paid account. At checkout my payment was refused as I didn't have enough funds. After I corrected this and redid the payment the Checkout still says : "The paym...
Billing
Payments and billing
Plans and upgrades
Upgrading
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for your post, Jacqui Chan!

 

Can you double check your transaction ID on this page and let me know if the email address you see is the same as this one? 

 

Other than that, you didn’t receive any confirmation email by Dropbox, correct?

 

Let me know and we’ll go from there.

Jacqui Chan's avatar
Jacqui Chan
New member | Level 2
3 months ago

Thanks Nancy,
Yes I'd already checked the transaction ID on that page, and it confirms it's gone through, connected to my correct email address.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!