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Forum Discussion

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Pjabiff, welcome to our Community!

     

    Is it possible that you have two Dropbox accounts linked to two different emails? Since you have the transaction ID that is linked to your charges, you can also take a look here.

     

    Does that give you any results? 

     

    Keep me posted for any updates! 

    • GuillaumeH's avatar
      GuillaumeH
      Explorer | Level 3
      2 years ago

      Hi. I have the same issue with a PayPal payment made on May 21st. In my case I only have one account linked to one email address. Can you help?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for posting here, GuillaumeH!

         

        If you check your email address, do you see any recent emails from Dropbox regarding your plan? Please make sure to check your spam folder, too.

  • Kbi7874's avatar
    Kbi7874
    New member | Level 2
    2 years ago

    Hi there

     

    For a long time I had a plus subscription but when I got a new phone from work (Iphone) the payment switch to my work email soo now my dropbox hase a basic subscription and I can not upgrade it, I tryed to use my old android phone to upgrade and it's accepted the payment but the account is still Basic.

     

    Can anyone help me out 🙂 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Kbi7874, welcome to our Community!

       

      Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

       

      Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

       

      If you have the transaction ID that is linked to your charges, you can also take a look here in order to identify the email behind the upgrade. 

       

      Keep me posted for any updates! 

      • Kbi7874's avatar
        Kbi7874
        New member | Level 2
        2 years ago

        Hi

         

        I Should only have 1 account to my personel e-mail, but i tried to log on with mail Work e-mail and there Are no account to that e-mail.

         

        The receipt i got has this order nr

         

         i pay with my Visa in Google Play Store

         

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