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Pjabiff's avatar
Pjabiff
New member | Level 2
2 years ago

I upgraded to 2,000 GB. I cannot find it. PayPal info from May 15, 2023.

Email account: [email removed as per Community Guidelines]  Amount: $119.88 New space: 2.1 TB Transaction ID: [email removed as per Community Guidelines]  Win 11 was reinstalled after compute...
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Kbi7874's avatar
Kbi7874
New member | Level 2

Hi there

 

For a long time I had a plus subscription but when I got a new phone from work (Iphone) the payment switch to my work email soo now my dropbox hase a basic subscription and I can not upgrade it, I tryed to use my old android phone to upgrade and it's accepted the payment but the account is still Basic.

 

Can anyone help me out 🙂 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Kbi7874, welcome to our Community!

 

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

 

Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

 

If you have the transaction ID that is linked to your charges, you can also take a look here in order to identify the email behind the upgrade. 

 

Keep me posted for any updates! 

  • Kbi7874's avatar
    Kbi7874
    New member | Level 2
    2 years ago

    Hi

     

    I Should only have 1 account to my personel e-mail, but i tried to log on with mail Work e-mail and there Are no account to that e-mail.

     

    The receipt i got has this order nr

     

     i pay with my Visa in Google Play Store

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Can I send you an email, in order for us to have a closer look into this Kbi7874? 

      • Kbi7874's avatar
        Kbi7874
        New member | Level 2
        2 years ago

        Yes please 🙂

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