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Pjabiff's avatar
Pjabiff
New member | Level 2
2 years ago

I upgraded to 2,000 GB. I cannot find it. PayPal info from May 15, 2023.

Email account: [email removed as per Community Guidelines]  Amount: $119.88 New space: 2.1 TB Transaction ID: [email removed as per Community Guidelines]  Win 11 was reinstalled after compute...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Kbi7874, welcome to our Community!

 

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

 

Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

 

If you have the transaction ID that is linked to your charges, you can also take a look here in order to identify the email behind the upgrade. 

 

Keep me posted for any updates! 

Kbi7874's avatar
Kbi7874
New member | Level 2
2 years ago

Hi

 

I Should only have 1 account to my personel e-mail, but i tried to log on with mail Work e-mail and there Are no account to that e-mail.

 

The receipt i got has this order nr

 

 i pay with my Visa in Google Play Store

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Can I send you an email, in order for us to have a closer look into this Kbi7874? 

    • Kbi7874's avatar
      Kbi7874
      New member | Level 2
      2 years ago

      Yes please 🙂

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I just sent you an email Kbi7874! 

         

        I'll see you there!

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