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Bphsr's avatar
Bphsr
New member | Level 2
3 months ago

I didn't get a confirmation email for my subscription - I was charged and want to cancel

I did not receive a confirmation email on my subscription. Now that I want to stop using it I can not seem to communicate with anybody in your company to resolve it. How about a Help Line with a person to speak with. 
I have a ticket number but no resolution. 
I am being billed for something I do not want nor am I able to unsubscribe according to your confusing instructions. 
Fix this please. 
Barry [removed]

[removed]

 

[personal info removed per the Dropbox Community Guidelines]

Billing
Cancellations and refunds
Cancelling
Payments and billing
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi there Bphsr, thanks for reaching out to the Dropbox Community.

     

    Sorry to hear about your experience.

     

    Can you please give us your ticket number, so we can take a closer look at your case?

     

    Thanks in advance.

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