I didn't get a confirmation email for my subscription - I was charged and want to cancel

[Bphsr]

I did not receive a confirmation email on my subscription. Now that I want to stop using it I can not seem to communicate with anybody in your company to resolve it. How about a Help Line with a person to speak with. 
I have a ticket number but no resolution. 
I am being billed for something I do not want nor am I able to unsubscribe according to your confusing instructions. 
Fix this please. 
Barry [removed]

[removed]

[personal info removed per the Dropbox Community Guidelines]

[Hannah]

Hi there @Bphsr, thanks for reaching out to the Dropbox Community.

Sorry to hear about your experience.

Can you please give us your ticket number, so we can take a closer look at your case?

Thanks in advance.