We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Bphsr's avatar
Bphsr
New member | Level 2
3 months ago

I didn't get a confirmation email for my subscription - I was charged and want to cancel

I did not receive a confirmation email on my subscription. Now that I want to stop using it I can not seem to communicate with anybody in your company to resolve it. How about a Help Line with a pers...
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi there Bphsr, thanks for reaching out to the Dropbox Community.

 

Sorry to hear about your experience.

 

Can you please give us your ticket number, so we can take a closer look at your case?

 

Thanks in advance.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!