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Forum Discussion

elisap's avatar
elisap
New member | Level 1
3 hours ago

Dropbox tried to charge me twice, but I've already cancelled my trial.

My card has had an attempted charge twice now by dropbox. I have ended my free trial and so I don't know why this is happening. How do I make it stop? Or delete my card? Please help me dropbox.

Billing
Payments
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 hours ago

    Hey elisap, welcome to our Community!

    Would you mind clarifying if you had started your trial using Dropbox directly? Or did you maybe use the Apple/Google store?

    Is it possible that you have another Dropbox account, by any chance? 

    Let me know more, and we'll take it from there!

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