We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
I'd like to request a refund.
I transferred files to my husband (across the room) with the basic plan. He never opened them, so I tried again and was bumped up to Premium, charging my credit card $199.99. I do NOT recall requesting the upgrade.
When I saw the statement charge, I deleted all my files and canceled my subscription. Then I tried opening a new account to see if I could get into the system to ask for a refund.
There is NO person to talk to. The hoops to get this resolved is beyond frustrating. And I am 80 years old, so don’t have the skills to work the system to solve the problem.
Lying awake worrying about this is unhealthy.
- Mark
Super User II
Dropbox cannot upgrade you unless you give it your card details. The Dropbox service is totally free unless you choose and elect to buy an upgrade.
Have you seen this page about refunds and how to contact Dropbox? You need to do that from the account you upgraded: https://help.dropbox.com/plans/refund
I had to give the card details to take advantage of the “free trial."
