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AhmadArif1994's avatar
AhmadArif1994
Explorer | Level 3
2 years ago

How long does a refund take to process?

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    2 years ago

    Hi AhmadArif1994, thanks for messaging the Community!

     

    Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

     

    If you have any further queries, feel free to message back.

AhmadArif1994's avatar
AhmadArif1994
Explorer | Level 3
2 years ago

Hi, I've been trying to get in contact with someone to help sort out my refund processing. Can someone confirm if it is in progress or not? I received a notification from my bank that a refund has been requested and it's pending action on Dropbox's side. Can someone please contact me for more details to help me know if I will be getting a refund or not? PLEASE HELP!

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You need to contact Dropbox support direct. This is a public forum so nobody here can help.

     

    Note that unless legally required refunds are not normally issued: https://help.dropbox.com/plans/refund

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