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Forum Discussion
Not sure if my trial has been cancelled.
I used free trial subscription because I needed space fast.
After that I cancelled my Plan but didn't receive any email that it has been cancelled.
For more information, my Plan now says basic, i have 2GB of storage (I have used 1.89GB).
My billing info can't be removed for some reason.
How can I be sure that I am not going to be charged or anything because I can't remove my billing card and I haven't received Cancelation confirmation email.
Best regards.
- Megan
Dropbox Staff
Hi Srbislavino, welcome to our Community!
If you see Basic, that most likely means that the trial has been cancelled, and we won't proceed to charge you.
Have you checked all your email addresses (both your inbox and spam folder), and there’s no upgrade confirmation from Dropbox?
However, how did you start your trial? Was it directly through Dropbox or through the Apple/Google store?
Let me know more!
