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Forum Discussion
Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:
The "plan" and "manage plan" are completely absent from my options. I then tried to delete my account altogether, but it told me to cancel any ongoing subscriptions first, and this is what it looks like for me:
As you can see, it doesn't mention a free trial anywhere, but it shows 3TB of space, which implies that I'm being charged for the service with no way of canceling. I've tried looking for phone support, but apparently you need to pay to speak with someone over the phone. I'm afraid I might have to cancel my credit card. Does anyone have any answers?
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
- Rich
Super User II
Red Gerran wrote:
I'm trying to cancel my free trial, but I don't have that option.
How did you start the trial; on the Dropbox website, or in the Dropbox app on a mobile device?
On the Dropbox website.
- Rich
Red Gerran wrote:
The "plan" and "manage plan" are completely absent from my options.
Have you tried to access the Plan page manually?
Yes, that takes me to the page with the second image in my original post. As you can see, there's nowhere to cancel my free trial.
- Walter
Dropbox Staff
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
cant change plan from professional to basic.
i want to downgrade from professional trial plan to basic.
the button for plan is not there.
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Dropbox Basic2 GB of storage to help you store and share files.but shows 3 TB : Personal Dropbox spaceUsing 0 bytes of 3 TBi can not delete my account before downgrading the plan. downgrade is not possiblewaht can I do?- Walter
Hey arnoaldoori, thanks for joining the Community and sorry for the confusion this might have caused.
Since your plan tab reports Basic, your trial was indeed cancelled at some point and you'll get to keep the additional quota till the end of the trial period.
I hope this clears things up, Arnold.
hi,
thanks for the reply.
there is indeed some confusion.
i can not delete my account,
when try, i get this:
Before you can delete your account, you’ll need to cancel your active subscription
but can not cancel subscription.
how can i do that?
- i signed up for the basic 30 day free trial plan a couple of days ago on my laptop.. not my phone, using my mastercard details but now want to cancel, i have followed the cancellation procedure but can't cancel it, i go to my aviator, settings, currant plan but cant' do anymore because current plan box which i spose to click on is greyed out, all i want is to cancel the subscription before the 30 days is up so i don't get charged yearly therefore after.
i signed up for the basic 30 day free trial plan a couple of days ago on my laptop.. not my phone, using my mastercard details but now want to cancel, i have followed the cancellation procedure but can't cancel it, i go to my aviator, settings, currant plan but cant' do anymore because current plan box which i spose to click on is greyed out, all i want is to cancel the subscription before the 30 days is so i don't get charged monthly therefor after, after this i will delete my dropbox account, if anyone can help from the community feed id appreciate it as dropbox bod is useless information.
How do I cancel my free trial? The instructions tell you to click on Plan tab- this doesn't exist. The chatbot doesn't work and you can't access the help desk if you're not a paying customer. I've emailed for assistance but no reply. I don't have the ability to pay the £98 charge. My credit card company can't cancel the payment until it has been made. Closing the account doesn't seem to work either. Please help!
I am unable to cancel a free trial plan too. This looks like a scam to me. Dropbox are clearly making it almost impossibl;e to cancel and will be taking money without the wishes of the client. There is no way to cancel and nobody who will help. I think the police should investigate this.
Now Dropbox community says my issue is solved - which it is NOT. This is just wasting my time. I will cancel the whole plan. This is not an ethical way to do business and i do not want them having any of my data.
- Megan
Hi Annoyed Derek, thanks for bringing this to our attention.
Can you please clarify if you started the trial on our website or if it was through the app store on a mobile device?
Also, what exactly is reported in your plan tab at the moment?
Keep us posted!
I am trying to cancel a basic 30 day free trial with no success. This is the most exasperating time I've ever had trying to cancel a trial. There is no option to cancel on either my phone or laptop. Selecting manage subscription just leads to a pitch for an upgrade. Someone please help. I've tried all the suggested methods. Thank you
- Hi Megan, thanks for your reply and help! If memory serves, I believe it was on the website.
I received an email from Dropbox reminding me to cancel my Free Trial if I don't want to be charged. When I click on my avatar & then click on settings, there is no 'Plan' tab & no 'Manage Plan' tab. I therefore cannot see a Free Trial.
All that appears is the Basic Plan which has 'Current Plan' in a greyed out box. Alongside this box is a second box that shows 'Upgrade Now' in a blue box under the Dropbox Plus option.
Where is the option to cancel the Free Trial that is referenced in the email I received from Drop Box this morning please?
Please help
Thank you
Hi Jay
Thanks for your speedy response.
When I click on the link you sent me, it takes me to my billing page & I just see my credit card details.
I have the same problem, I can`t find the way to cancel, but the system deduct my annual money, 216$, it is unfair. and I try to contact the drop box assistant, only robot reply , but can`t solve my problem.
Dropbox is the biggest scam I have ever seen. Free trial, but you can't cancel. I tried to cancel it but you have taken money from my account and there is no way for me to cancel. Click on the plan you say, no plan is shown. Download the App you say, it just shows me having a free trial. I don't think you could make cancelling any harder if you tried. Deleting my account still lets you take money. You are essentially stealing money by making this so difficult.
- Mark
If you are not seeing the trial on your account page you are logged in to the wrong account. You MUST log on to the account that has the trial on to be able to access it and cancel it.
Hi, I can't cancel my free trial subscription as there's no "plan" tab? Thought I had cancelled prior to 16/12/23. You tried to charge for the Plus Plan. I see now that it’s difficult to navigate this site and to cancel free trials. I had cancelled but it’s impossible. Also for some reason I have 2 email addresses. Please help. Thanks, Kathy
- Hannah
Hey gregans9, thanks for reaching out to us here on the Dropbox Community.
How did you originally create your free trial? Was it directly through our website or the Dropbox mobile app?
If it was the mobile app, have you tried these steps?
As for the two emails, do you mean that you're seeing two different Dropbox accounts?
